Sharing of Business Elites 2016

“Sharing of Business Elites” has developed into a regular and much anticipated event run by the Quality Tourism Services Association (QTSA). Every year, top business leaders come together to share their experience and inspiration. The aim is to provide a platform for industry leaders to interact with other members and exchange experiences and ideas on developing high quality tourism services and business management.

“The pride of Hong Kong” was the theme of “Sharing of Business Elites 2016”, which was held at the Hong Kong Convention and Exhibition Centre on 20 June 2016. The event began with a welcome speech by Dr. Simon Kwok. BBS, JP and Chairman of the Quality Tourism Services Association, followed by opening remarks from Mr. Tommy Cheung, GBS, JP, and Legislative Council member.

Among the distinguished speakers were Mr. Maximilian Ma, Chairman, MaBelle Jewellery Co. Ltd; Mr. Simon WONG Kit-lung, JP, Executive Director, LH Group and Mr. Kevin Shee, Founder and CEO, SC Storage. Professor Andrew Chan, SBS, JP, Director of EMBA Programme, The Chinese University of Hong Kong, served as moderator.

Speaker highlights included :
Mr. Maximilian Ma, who believes that the business environment is out of our control and we should utilise Hong Kong’s advantages to adapt to the unstable macro environment. Mr. Simon Wong opined that nowadays entrepreneurs need to be socially responsible, not simply making money but also remaining innovative when running traditional businesses. Mr. Kevin Shee shared his experience starting his company during Hong Kong's economic downturn. He also believed that innovation and strong networking are the keys to success.

The event concluded with a session facilitated by moderator Professor Andrew Chan, who concluded that “when facing the economic downturn, we need to do our job well as the bad times will pass eventually.”

“Do You Know Your Customers?” Seminar

The second part of the Sharing of Business Elites 2016 “Do You Know Your Customers?” Seminar was presented by Dr Jackia Lee, Managing Director of Holistic Consultants Ltd, at the Hong Kong Convention and Exhibition Centre Theatre. Dr. Lee pointed out that there are four levels of service delivery: basic, good, quality and excellent. The basic service provides fundamental services. Good service refers to the staff’s response to customers’ needs, and their ability and willingness to act and provide professional advice promptly. In order to achieve excellent service, not only do the basic, good and quality service conditions need to be fulfilled but staff also need to surpass customers’ expectations.

The audience was impressed with comparison of questionnaire results between customers in Hong Kong, Mainland China and the live audience given by Dr. Lee. The award-winning Q&A session generated a lively atmosphere. The majority of participants were satisfied with the seminar content and would like to participate in similar seminars in future.

American Express Presents: "Quality Services" Training - "Innovative Service & Selling to Ignite Sales" Seminar
A) Presentation Highlights: Mr Bruce Kwok-shing Lam, Chief Marketing Officer of CSL Mobile
B) Presentation Highlights, Ms Anna Gong, CEO of Perx
C) Presentation Highlights, Mr Alan Chan, Deputy General Manager the Group & Director of Group Branding Department, Chow Tai Fook Jewellery Co., Ltd.

The "Quality Services" Training - "Innovative Service & Selling to Ignite Sales" Seminar, organised by American Express International, Inc. and supported by Hong Kong Tourism Board and Quality Tourism Services Association was successfully held on 18 August 2015 (Tuesday) at Theatre 2, Hong Kong Convention and Exhibition Centre.

Guest Speakers:

  • Mr Bruce Kwok-shing Lam, Chief Marketing Officer of CSL Mobile
  • Ms Anna Gong, CEO of Perx
  • Mr Alan Chan, Deputy General Manager, the Group & Director of Group Branding Department, Chow Tai Fook Jewellery Co., Ltd.
  • Mr Calvin Ka-wai Chan, Executive Director and CEO of Catalo Natural Health Foods Limited

Moderator:

  • Mr Homer Sau-ning Yu, MH, CEO of Cheong Hing Store Ltd.
                       
Sharing of Business Elites 2015

“Sharing of Business Elites” is one of the most eagerly anticipated events run by the Quality Tourism Services Association (QTSA). This is the 13th time the QTSA has held the “Sharing of Business Elite” since 2013. Most of the top business leaders have come together to share their experiences with quality service and business management with our members and merchants.

The event was held on 18 June 2015 at Theater 1, Hong Kong Convention and Exhibition Centre. The theme of “Sharing of Business Elites 2015” was “New Generation: Engaged‧Upgraded‧At Work”. This year we invited Mr Winston Chow, Vice-Chairman of QTSA Quality Enhancement Committee, Mr Norman Tam, Deputy General Manager and Chief Development Officer of Hong Kong Suning Commerce Co., Ltd and Mr Sunny Lo, Chief Executive Officer of Cafe de Coral Holdings Limited to share their successful experiences in business.

The event commenced with a welcome speech by Dr. Simon Kwok, BBS, JP, Chairman of the QTSA and we were pleased to have Miss Cathy Chu, JP, Commissioner for Tourism, Tourism Commission to share a speech with us.

The event concluded with a lively Q&A session facilitated by our guest moderator, Professor Andrew Chan, SBS, JP, Director of EMBA Programme, The Chinese University of Hong Kong. The three guest speakers’ presentations were enlightening and inspired many questions from the floor. Dr Chan said “being staff oriented is necessary nowadays, we have to understand what the needs of young staff are. Having a better understanding of them is the way forward.”

Sharing of Business Elites 2014

"Sharing of Business Elites" is one of the most eagerly anticipated events run by the Quality Tourism Services Association (QTSA). Since its inception in 2003 top business leaders have come together to share their experiences with quality service and business management.

“Innovative Business Model” was the theme of "Sharing of Business Elites 2014". This year we invited Mr. Ken Chan, Chairman of Tai Hing Catering Group; Dr. Edward Kwok, Founder & Managing Director of German Pool (Hong Kong) Limited; Mr. Adrian Cheng, Founder and Chairman of K11 to share their successful strategies in business.

The event was held at Theater 1, Hong Kong Convention and Exhibition Centre on 5 June 2014. It commenced with a welcome speech by Dr. Simon Kwok, BBS, JP, Chairman of the Quality Tourism Services Association which was followed by opening remarks from Mr. Anthony Lau, Executive Director of the Hong Kong Tourism Board.

The event concluded with a lively Q&A session facilitated by our guest moderator, Professor Andrew Chan, SBS, JP, Director of EMBA Programme, The Chinese University of Hong Kong. The three guest speakers’ presentations were enlightening and inspired many questions from the floor. One of our participants won an iPad mini with Retina which was presented by Mr Homer Yu, MH, Chairman of Quality Enhancement Committee. The event came to an end with widespread and sustained applause.

"Settling Conflicts in Complaints for the New Generation Service Team" Seminar

Date: 4 March 2014 (Tuesday)
Time: 9:30 AM - 12:30 PM (Registration starts at 9:15 AM)
Venue: Conference Hall, 4/F, Hong Kong Productivity Council Building, 78 Tat Chee Ave., Kowloon Tong
Speaker: Mr. Danny Pin, Training Consultant of Synergy Training Centre
Language: Cantonese

  
"Mind Reading 2 - Speedy Sales" Seminar

Date: 26 November 2013
Time: 9:30 AM - 12:30 PM
Venue: Conference Hall, 4/F, Hong Kong Productivity Council Building, 78 Tat Chee Ave., Kowloon Tong
Speaker: Ms Esther Lee, Training Consultant, Commercial Development and Training Institute Ltd. (CDTI)

  
"Mind Reading - Service and Selling Skills Enhancement" Seminar

Date: 29 October 2013
Time: 9:30 AM - 12:30 PM
Venue: Conference Hall, 4/F, Hong Kong Productivity Council Building, 78 Tat Chee Ave., Kowloon Tong
Speaker: Mr. Raymond Fung, Managing Director of Famous Talent Limited

  
Briefing on the "Trade Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012"

Date: 9 August 2013
Time: 10:30 AM - 12 PM
Venue: Function Room, 1/F, Hong Kong Productivity Council Building, 78 Tat Chee Ave., Kowloon Tong
Speaker: Representative of Customs and Excise Department

"How to Win Business Opportunities" Seminar

Date: 5 August 2013 (Monday)
Time: 9:30 AM - 12:30 PM (Registration starts at 9:15 AM)
Venue: Conference Hall, 4/F, Hong Kong Productivity Council Building, 78 Tat Chee Ave., Kowloon Tong
Speaker: Dr. Jackia Lee, Managing Director, Holistic Consultants Ltd.