"Sharing of Business Elites" organized by the Quality Tourism Services Association has always received strong support from its members, providing a platform for prominent speakers to share their experiences in quality service and business management. "Sharing of Business Elites 2022" was held on 21 November 2022 (Monday). We honored to invite representative business leaders to shared their valuable insights and strategies with members.
"Evolving Customer Service in an Era of Diversity", is the theme of "Sharing of Business Elites 2022, Mr. Franz Wu, Chairman, Co-Founder & CEO, Yoho Group Holdings Limited, Ms. Piony Leung, Managing Director (Hong Kong), Café de Coral Holdings Limited, Mr. Chris Keung, Vice Chairman of the Institute of Shopping Centre, Management and General Manager - Leasing, Sun Hung Kai Real Estate Agency Limited were the Guests Speakers. Professor Andrew C. F. Chan, SBS, JP President of GBA Business School and Adviser of QTSA hosted the Q&A section.
Quality Tourism Services Association has been organising the "Sharing of Business Elites" since 2004. Our members are always very supportive to this event. It has been successfully established a communication platform for industry leaders and the management to exchange business insights and ideas. "Sharing of Business Elites 2021" was held on 27 September 2021 (Monday).
"Smart e-Marketing Strategies and Platform" was the theme of Sharing of Business Elites 2021 Afternoon Session. Mr. Matthew Kwan, Principal Consultant of Solomon Hong Kong, Mr. Jaguar Chan, Owner of Love Vintage Limited and Halo Offer Limited and Mr. Tiger Chan, Founder of Tiger Video Academy were the Guests Speakers. Mr. Matthew Kwan, Principal Consultant of Solomon Hong Kong was also the Guest Moderator of the Afternoon Session of Sharing of Business Elites 2021.
Quality Tourism Services Association has been organising the "Sharing of Business Elites" since 2004. Our members are always very supportive to this event. It has been successfully established a communication platform for industry leaders and the management to exchange business insights and ideas. "Sharing of Business Elites 2021" was held on 27 September 2021 (Monday). During the epidemic, the retail and catering industries have been affected by prevention measures, social distancing, and more. Quality Tourism Service Association specially invited executives from a number of successful companies to share their innovative management strategies under the "New Normal", and to engage in interactive discussions and exchange of ideas.
"New Normal ‧ New Management" was the theme of Sharing of Business Elites 2021 Morning Session. Mr. Ray Chui, Chairman of Kam Kee Catering Group, Professor Karen Chan, JP, Executive Director of German Pool Group Company Limited and Ms. Susanna Wong, Chief Executive Officer of YATA Limited were the Guests Speakers. Professor Andrew C. F. Chan, SBS, JP, Emeritus Professor of Department of Marketing, The Chinese University of Hong Kong and President of GBA Business School was the Guest Moderator of the Morning Session of Sharing of Business Elites 2021.
Affected by the COVID-19 outbreak in the past year, Hong Kong's retail and catering industry have been suffered a downturn. It is believed that overall consumption will rebound while the epidemic is gradually brought under control, member merchants can use this period to equip service staff to enhance service quality to meet the needs of local customers and travelers in the near future and build long tern reputation to win more customers.
Quality Tourism Service Association organised the QTSA Training Series - Secret Weapon of Handling Complaints Seminar and invited Mr. Ricky Ng, Executive Director & Ms. Janice Lo, Consultant of Tiptop Consultants Limited to share the effective ways to handle customer complaints with online and in-person participants on 4 June 2021 from 2pm - 5pm.