Seminars

"Sharing of Business Elites" organized by the Quality Tourism Services Association has always received strong support from its members, providing a platform for prominent speakers to share their experiences in quality service and business management. "Sharing of Business Elites 2022" was held on 21 November 2022 (Monday). We honored to invite representative business leaders to shared their valuable insights and strategies with members.

"Evolving Customer Service in an Era of Diversity", is the theme of "Sharing of Business Elites 2022, Mr. Franz Wu, Chairman, Co-Founder & CEO, Yoho Group Holdings Limited, Ms. Piony Leung, Managing Director (Hong Kong), Café de Coral Holdings Limited, Mr. Chris Keung, Vice Chairman of the Institute of Shopping Centre, Management and General Manager - Leasing, Sun Hung Kai Real Estate Agency Limited were the Guests Speakers. Professor Andrew C. F. Chan, SBS, JP President of GBA Business School and Adviser of QTSA hosted the Q&A section.

     

Every industry needs to face different customers. No matter how great your product or service is, customer complaints are inevitable. How to face and resolve them is a skill that must be mastered in today's business and service industries. Proper handling of complaints can turn a crisis into an opportunity, turn complaints into compliments, and build a good reputation. 

The Quality Tourism Services Association organised the QTSA Training Series – "Master Your Skills and Turn Complaints into Compliments" Seminar on 22 August 2022 and Ms. Elena Tsang, Consultant of Tiptop Consultants Limited was the speaker.


  

Quality service and selling skills are crucial for front-line in the retail and catering industries. If you can make good use of the brand stories to impress customers, it will enhance their desire to purchase, you can also get closer to your customers by creating five senses service experience. Providing extraordinary customer experience will be able to close the deals effectively and gain more loyal customers.

The Quality Tourism Services Association organised the QTSA Training Series – "Level UP your Service! - Emotional Selling and Five Senses Service" Seminar on 9 November 2021 and Mr. Clive Kwok, Consultant of Tiptop Consultants Limited was the speaker.


  

Quality Tourism Services Association has been organising the "Sharing of Business Elites" since 2004. Our members are always very supportive to this event. It has been successfully established a communication platform for industry leaders and the management to exchange business insights and ideas. "Sharing of Business Elites 2021" was held on 27 September 2021 (Monday). 

"Smart e-Marketing Strategies and Platform" was the theme of Sharing of Business Elites 2021 Afternoon Session. Mr. Matthew Kwan, Principal Consultant of Solomon Hong Kong, Mr. Jaguar Chan, Owner of Love Vintage Limited and Halo Offer Limited and Mr. Tiger Chan, Founder of Tiger Video Academy were the Guests Speakers. Mr. Matthew Kwan, Principal Consultant of Solomon Hong Kong was also the Guest Moderator of the Afternoon Session of Sharing of Business Elites 2021.

  

Quality Tourism Services Association has been organising the "Sharing of Business Elites" since 2004. Our members are always very supportive to this event. It has been successfully established a communication platform for industry leaders and the management to exchange business insights and ideas. "Sharing of Business Elites 2021" was held on 27 September 2021 (Monday). During the epidemic, the retail and catering industries have been affected by prevention measures, social distancing, and more. Quality Tourism Service Association specially invited executives from a number of successful companies to share their innovative management strategies under the "New Normal", and to engage in interactive discussions and exchange of ideas.

"New Normal ‧ New Management" was the theme of Sharing of Business Elites 2021 Morning Session. Mr. Ray Chui, Chairman of Kam Kee Catering Group, Professor Karen Chan, JP, Executive Director of German Pool Group Company Limited and Ms. Susanna Wong, Chief Executive Officer of YATA Limited were the Guests Speakers. Professor Andrew C. F. Chan, SBS, JP, Emeritus Professor of Department of Marketing, The Chinese University of Hong Kong and President of GBA Business School was the Guest Moderator of the Morning Session of Sharing of Business Elites 2021.

  

Affected by the COVID-19 outbreak in the past year, Hong Kong's retail and catering industry have been suffered a downturn. It is believed that overall consumption will rebound while the epidemic is gradually brought under control, member merchants can use this period to equip service staff to enhance service quality to meet the needs of local customers and travelers in the near future and build long tern reputation to win more customers.

Quality Tourism Service Association organised the QTSA Training Series - Secret Weapon of Handling Complaints Seminar and invited Mr. Ricky Ng, Executive Director & Ms. Janice Lo, Consultant of Tiptop Consultants Limited to share the effective ways to handle customer complaints with online and in-person participants on 4 June 2021 from 2pm - 5pm.

  

Over the past few months, the retail and catering industries have faced a series of severe challenges. In order to help member merchants overcome difficulties and seize new opportunities in times of adversity, QTSA invited members to participate in the "New Opportunities for Business Development in Adversity" Seminar, held on 6 November 2019 at the Conference Hall, HKPC Building.

In the first part of the seminar, three speakers were invited from the Innovation and Technology Commission, the "Retail Technology Adoption Assistance Scheme for Manpower Demand Management" (ReTAAS) agency and the Employees Retraining Board. Government assistance programmes were introduced to member merchants to help reduce their pressure on technology applications and staff training.

In the second and third part of the seminar, QTSA invited four representatives from large payment platforms, mobile app developers and large online shopping platforms, including: WeChat Pay, Cherrypicks, Tmall and HKTVmall to explain the development of current payment platforms and online shopping platforms, as well as various mobile apps development to participating merchant members and provide merchants with options of online sales channels. By offering both online and offline options, shopping and dining experiences will be optimised and sales maintained during the economic downturn.

As customers' expectations rise, the number of complaints management receives tends to increase as well. To help our members implement an effective and professional complaint handling procedure for frontline staff and managers, the QTSA invited Mr Danny Pin, Training Consultant of Synergy Training Centre to share some practical techniques for effective complaint handling on 18 September 2019 at the Conference Hall, HKPC Building.

During the seminar, Mr Danny Pin helped participants learn the skills and techniques required to handle complaints. The participants were so impressed with the seminar they have requested QTSA organise more courses about managing frontline employee's emotional state, sales skills and new generation thought.

As a prime destination, Hong Kong is visited by more and more tourists from around the globe; thus giving merchants access to a wide range of foreign currencies. At the same time, the Hong Kong Monetary Authority also introduced new banknote designs in 2018 and 2019. QTSA invited the Hong Kong Monetary Authority (HKMA) and the Commercial Crime Bureau and Counterfeit and Forgery Division of the Hong Kong Police Force to present a seminar on the identification of counterfeit banknotes at the HKMA on 14 March 2019.

The seminar covered the security features of the new Hong Kong Dollar, Renminbi and US Dollar. Participants were able to handle counterfeit banknotes firsthand and learn how to tell the fake from the real. The QTSA hopes the industry will benefit from the seminar as the participants will be better prepared to identify counterfeit banknotes and avoid any financial losses.