With the aim of providing an effective platform for management and senior executives to gain a thorough understanding of high quality service management, the QTSA organised a tailor-made 3-day "Mini-MBA" workshop, which covered management models and theories for the real business world. Through case studies and experience sharing, the participants could master how to evaluate the overall performances of their businesses. Upon completion of the Mini-MBA, graduates may top up to other academic programmes.
The Mini-MBA workshop started in November 2012 already. All participants showed extreme devotion and enthusiasm. Some were very well prepared and happy to sharing their knowledge. Everyone highly praised the well-designed programme by seasoned professional training consultant Dr. Jackia Lee, and it was a rare and much treasured opportunity for high-flyers from different spheres of the industry to come and learn together.
The Quality Host Workshop is a training initiative by QTSA with the aim of encouraging frontline staff to foster a proper service attitude as well as broaden their understanding of visitors characteristics.
In this one-day workshop, participants are able to get involved in a series of tailored interactive games, role-plays, discussions, etc. to inspire them with the enthusiasm for pursuing quality. This workshop also provides a refreshing opportunity for participants to meet someone from the same industry, to exchange practices and experiences. Through the sharing of achievements, they are able to build more confidence in work and become more motivated through each other’s support and encouragement.
With the aim of assisting our catering member to grasp business opportunity from wine selling, following our earlier "Knowledge and Trend of Wine Selling for Restaurants" seminar, the Quality Tourism Services Association and Association for Hong Kong Catering Service Management organized 9 "Wine in Chinese Catering" Workshop and 1 "Wine in Asian Cuisine Workshop" in October 2008 to July 2009. These were presented by Mr Nelson Chow and Mr Peter Kwong of Hong Kong Sommelier Association. The 2-session workshop (3 hours per session) provided several dishes of Chinese / Asian cuisine and several types of wine for participants to taste and practice food and wine matching. After completion of the 2-session workshop, participant can obtain a Certificate of Attendance.
Delivering customer-focused service is a crucial strategy for winning in the marketplace. In recognition of this, the Quality Tourism Services Association (QTSA) conducted a "Pursuit of Service Excellence" - Customer Service in Catering Industry Workshop, in partnership with The Association for Hong Kong Catering Services Management Ltd (HKCSM), in order to enhance frontline staff's knowledge and skills to enable them to offer exemplary service delivery.
The workshop began with Mr Danny Chung, Member of the HKCSM and an experienced executive in the hotel and catering industry, presenting the relationship between quality service and hardware. This was followed by a presentation by Mr Kelvin Ho, Vice-Chairman of the HKCSM and Chinese Restaurant Sales Manager, with over 30 years proven experience in the catering industry. Mr Ho emphasised the importance of quality service by introducing the five attributes necessary to achieve quality service: passion, interaction, communication, unification and introspection. He further discussed how quality service benefited the practitioners, employers and customers. Through lively discussion and case studies, participants were able to grasp the practical skills and techniques needed for the delivery of quality service.